Starting out contacting TLC I was very hesitant and worried. I avoided the first few phone calls from TLC even though it was me who had reached out for help. Once I had worked up the courage to take that initial phone call everything changed. The pleasant nature in which the staff handled my application and the ease of the process was very encouraging. Staff were friendly, prompt and contacted me every step of the way. I am extremely satisfied with the whole process and in the end TLC were able to assist me with what I needed. Thank you to the staff at TLC.