Our Privacy Disclosure Statement
Total Lifestyle Credit Pty Ltd (“us” or “we”)
Contact Person: Tim Boon
Address: 102/8 Century Circuit, Baulkham Hills, NSW 2153
Collection and use of your information
Total Lifestyle Credit Pty Ltd and its representatives will seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us and (unless you tell us not to) contact you to discuss marketing offers as set out under Marketing. We may also use this information for purposes associated with our services such as follow-up calls to assist you.
Disclosure of personal information
Total Lifestyle Credit Pty Ltd and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you. The types of organisations include:
- Our Licensee
- Mortgage insurers
- Other mortgage intermediaries
- Other alliance partners (which are entities we have commercial arrangements with to offer certain products)
- Other organisations that assist (for example, printers, mailing houses, lawyers, debt collectors, accountants and other auditors)
In certain, specific cases our Licensee may contract an external audit service provider to ensure we are meeting our obligations and commitments to you under the National Consumer Credit Protection Act 2009 and this service provider may disclose your personal information to its team in India. You can be assured that we have full legal access to that overseas service provider as if they were domiciled in Australia, as required by the Privacy Act 1988.
Access and alterations to your personal information
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.
From time to time, Total Lifestyle Credit Pty Ltd may contact you with information about products from either ourselves or our panel of lenders and alliance partners that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.
Security of your personal information
Total Lifestyle Credit Pty Ltd takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification.
Feedback on the handling of your personal information
Should you be unsatisfied in the manner in which Total Lifestyle Credit Pty Ltd has handled your personal information please contact us (per details listed above).
We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:
phone: 1300 363 992
address: GPO Box 5218 SYDNEY NSW 2001
You can learn more about the Privacy Act and your rights at www.privacy.gov.au
Collection and use of your personal information
You agree that personal information collected by us may be collected, held and used by us for the purpose of processing an application to become a member of the scheme, a request, made on your behalf, for a quote for credit, for assessing you as an applicant or a guarantor for a credit facility with us, and/or for managing any credit facility subsequently provided. In addition, you agree that your personal information may be collected, held and used for the purposes of:
correspondence with you and contractors in relation to the credit facility;
managing your credit facility with us and executing your instructions;
managing your RateSetter account and our relationship with you;
complying with legislative and regulatory requirements;
for internal processes (including risk management and pricing);
collecting overdue payments;
provision of custodial services by the Custodian to RateSetter Australia Pty Limited; and
marketing our services and understanding services you may be interested in receiving.
You can ask us not to contact you about products and services and not to disclose your information to others for that purpose by emailing us on firstname.lastname@example.org.
We may collect information about you from a business which provides information about commercial credit worthiness for the purpose of assessing the application, even if it is an application for consumer credit.
We may obtain a consumer credit report about you from a credit reporting body (CRB), even if the application is for commercial credit:
to assess the application; and
for the purpose of collecting overdue payments.
We may collect information about you such as your credit worthiness and credit history from credit providers named in the credit application or in any consumer credit report about you.
We may not be able to process the credit application without the information requested. We may, on your behalf, collect information about you such as your credit worthiness and credit history from a CRB for the purpose of seeking a quote for the cost of credit from a credit provider.
We are required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the National Consumer Credit Protection Act 2009 (Cth) to ascertain and verify a prospective borrower’s financial situation.
Unless you tell us not to, by accepting the terms of this statement, you consent to us using your personal information (including information collected from others) to advertise or promote products, services, or business or investment opportunities we think may interest you, including by:
contacting you by telephone (notwithstanding registration at any time of your telephone number on the Do Not Call Register) or writing to you; and
sending commercial electronic messages to any electronic address which you provide or for which you are responsible (and in that regard, you warrant that you have authority, either as or on behalf of the electronic account holder, to provide this consent and agree that until you withdraw your consent by providing written notice to us or using an unsubscribe facility in the message, we may continue to send commercial electronic messages to those addresses).
Disclosure of your personal information: general
You agree that we may disclose personal information collected about you in the following circumstances:
to other persons (for example, your employers and referees) to verify that it is correct;
to our external service providers and contractors (such as any mail house, the Custodian, commercial agent or entities that help us to verify your identity or identify illegal activities and prevent fraud) on confidential terms;
to our related entities, assignees, agents and external advisers;
to the related entities of the Custodian;
to any other person we consider necessary to execute your instructions;
to any financial institution to or from which a payment is made in relation to any account you have or operate;
other credit providers and financial institutions;
to organisations involved in an actual or proposed transfer or sale of our assets or business;
to any other person who has referred you to us or who has, on your behalf, submitted a request for a quote for credit or an application for a credit facility to us;
to debt collection agencies for the purposes of collecting overdue payments; and
in accordance with any consent you give or where disclosure is authorised or compelled by law (for example, to law enforcement, regulatory, government and dispute resolution bodies).
Exchange of your sensitive information
In some cases, sensitive information may be collected for specific purposes (for example, information regarding your health to enable the assessment of a hardship relief application).
You understand that references in this Privacy Statement to personal information include sensitive information such as your medical and health related details, and you agree that we may exchange such information with other parties listed in this Privacy Statement for the purpose of assessing or processing credit applications and may seek further information from any medical attendant consulted by you.
Exchange of your personal information with credit reporting bodies
If you ask RateSetter Australia Pty Limited to obtain, on your behalf, your consumer or commercial credit history for the purposes of obtaining a quote for credit, or if you are applying for credit from the Custodian, or you propose to act as a guarantor in relation to an application for credit from the Custodian you agree that RateSetter Australia Pty Limited, RateSetter Australia RE Limited and/or the Custodian (as relevant) may give a CRB your personal information including but not limited to:
your full name, including any known aliases, your sex and your date of birth;
your most recent three addresses; the name of your current or last known employer;
your driver’s licence number;
your businesses’ ABN or ACN number;
details of any payment default amount of over $150;
the fact that you have applied for credit and the amount;
the fact that we are a current credit provider to you;
details of payments which are more than 60 days overdue where debt collection action has commenced;
advice that payments are no longer overdue;
the fact that the credit we provide has been paid or discharged;
that in certain circumstances, you have committed fraud or other serious credit infringement; and
repayment history information for a 2 year period.
The CRBs we use are:
In verifying your identity, the CRB may prepare and provide RateSetter Australia Pty Limited, RateSetter Australia RE Limited or the Custodian with such an assessment and may use your personal information including the names, residential addresses and dates of birth contained in credit information files of you and other individuals for the purposes of preparing such an assessment.
CRBs may include information which we provide in reports to other credit providers to assist them to assess your creditworthiness.
You can ask a CRB not to use or disclose credit information it holds about you for a period of 21 days (called a “ban period”) without your consent if you believe on reasonable grounds that you have been or are likely to be a victim of fraud, including identity fraud.
As a credit applicant, you agree to us accessing your personal information (including consumer credit information) held with a CRB, even if there is a ban period in place, for the purposes of assessing an application for credit or in order to collect overdue payments.
CRBs may use credit information they hold to respond to requests from us or other credit providers to “pre-screen” you for direct marketing. You can ask a CRB not to do this. However, as a credit applicant or member applicant you may still receive direct marketing from us (unless you ask us not to) that has not been “pre-screened”.
Exchange of your personal information with credit providers
If you are a credit applicant, you agree that we may disclose information about you (including your credit worthiness or credit history) to other credit providers to assess an application by you for credit, to notify them of a default by you and to inform other credit providers who allege you are in default with them. You also agree that we may disclose your information to any person reasonably necessary for the purposes of that person taking an assignment of any contract the lender has with you.
Exchange of your personal information with guarantors
If you are, or propose to be, a credit applicant, you agree that we may disclose information about you (including your credit worthiness or credit history) with any person who proposes to guarantee or has guaranteed repayment of any credit provided to you including for the purpose of determining whether to guarantee or provide security for your obligations.
Transfer of personal information overseas
You agree that we may disclose your information to our related companies located in the United Kingdom and to our service providers located in the United States of America and the United Kingdom.
Information about another person If you provide information about any other person, such as a referee or a proposed guarantor, you agree to tell them:
that you are providing this information to us;
of our contact details on this form;
the reason you are providing their information;
the fact that we have collected personal information from you; and
of the contents of this Privacy Statement and Consent.
If you provide us with an email address or mobile phone number, you consent to us using them to send you notices and reminders. Paper documents may no longer be given but there may be some documents which we are legally required to give you in hard copy. Electronic communications must be regularly checked for notices from us. To protect your privacy, you should nominate an email address and/or mobile phone number accessible only by you rather than, for example, one which is accessible by your work colleagues or family members. Your consent to the giving of documents by electronic communication may be withdrawn at any time.
You have the right to access and seek correction of the personal information we and the Custodian hold about you, and our respective privacy policies contain information about how you may do this, how you may make a complaint about a breach of your privacy rights, and how complaints are handled.
You can also contact us by emailing us on email@example.com or calling us on 1300 768 710
By checking the box titled the ‘I accept the Privacy Statement and Electronic Communication Consent’ or clicking the button labelled ‘submit application’, you agree to the collection, use and disclosure of your personal information as outlined in this statement.