Total Lifestyle Credit Pty Ltd

CREDIT GUIDE

Thank you for considering doing business with Total Lifestyle Credit Pty Ltd. We are a Representative of a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. This document provides you with information about us, our Lic ensee with whom you are dealing and the services we provide.

Licensee’s business name QED Credit Services Pty Ltd ACN 147 272 29
Licensee’s address Unit 7, 27 –29 South Pine Road Brendale Qld 4500
Licensee’s phone number 1300 817 662
Licensee’s email address admin@qedrisk.com.au
Australian Credit Licence number 387856

Our Licensee has authorised Total Lifestyle Credit Pty Ltd and Mariangela Pillaias their Credit Representative:

Representative’s business name Total Lifestyle Credit Pty Ltd ACN 623 119 219
Representative’s name Mariangela Pillai
Representative’s address S401 L4, 4 Columbia Court Baulkham Hills NSW 2153
Representative’s phone numbers Mobile: 0411 451 971 Office: 02 8860 9188
Representative’s email address angela@tlc.com.au
Business CIO number M0043782
Business Credit Representative number Individual Credit Representative Number 507262 475029

If you are looking for consumer credit products, our role is to help you find a product that suits you. That process involves talking to you to understand your requirements and objectives in seeking credit, as well as understanding your financial position.

Our assistance process

We are required by law to ensure that any credit product with which we assist you can be deemed “not unsuitable” for you. In simple terms, this means that the product fits your needs and that you can afford to meet the financial repaym ents.
To establish this, we need to:
  • make enquiries with you as to your needs;
  • make enquiries with you as to your financial position; and
  • collect evidence from you to verify your financial position.

Once we have done this, we will then use our broking e xpertise to find a product in the market place that you can afford and that meets your needs.

With what products do we provide assistance?

In the past 3 months, the top 4 lenders that our clients have been placed with are

  1. Ratesetter [ABN 57 166 646 635/ ACN 166 646 635/ ACL 449176]
  2. ANZ Bank [ABN 11 005 357 522 / ACN 005 357 522/ ACL 234527]
  3. Latitude [ABN 54 008 443 810 / ACN 008 443 810/ ACL 392163]
  4. Pepper Money [ABN 56 165 183 317 / ACN 165 183 317 / ACL 458899]

This is not to say that we will only deal with these lenders, it is simply that the products these lenders offer have been most suitable to our most recent clients. Your case may be different and we would look at your needs separately and independently of the above list.

How do our Credit Representatives get paid?

Our Credit Representatives are paid a commission directly from the lender. The lender may pay them a percentage amount upon settlement of your loan and may also pay them an ongoing percentage amount for the life of your loan.These amounts are paid to the Credit Representative by the lender and ARE NOT payable by you. If you are interested and want an estimate of what the commission payment will be and how it is worked out, please just ask us or our Credit Representative and we will be only too glad to provide you with this information.

In addition, our Credit Represen tatives receive the fees set out in the Quote provided to you. These include fees payable for credit assistance services and clawback fees in the event that a loan is repaid early. If you are interested in how these fees are worked out, please just ask us or our Credit Representative and we will be only too glad to provide you with this information.

at if you are not happy with our services?

At Total Lifestyle Credit Pty Ltd, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

You can contact us by using whichever of the details on the next page best suits you.

You can contact us by whichever of the following means best suits you:

Complaints Manager

QED Credit Services Pty Ltd PO Box 5178 Brendale QLD 4500

admin@qedrisk.com.au

Phone: 1300 817 662

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknow ledge your complaint within five (5) days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we dea l with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by our external disputes resolution scheme (EDRS), CIO ,an independent party. You can contact CIO at:

Credit and Investments Ombudsman Ltd Reply Paid 252

South Sydney, NSW 1234

T: 1800 138 422 F: 02 9273 8440 E: complaints@cio.org.au

QED Credit Services Pty Ltd

QUOTE

Licensee’s business name QED Credit Services Pty Ltd ACN 147 272 295
Licensee’s address Unit 7, 27 –29 South Pine Road Brendale Qld 4500
Licensee’s phone number 1300 817 662
Licensee’s email address admin@qedrisk.com.au
Australian Credit Licence number 387856
Representative’s business name Total Lifestyle Credit Pty Ltd ACN 623 119 219
Representative’s name Mariangela Pillai
Representative’s address S401 L4, 4 Columbia Court Baulkham Hills NSW 2153
Representative’s phone numbers Mobile: 0411 451 971 Office: 02 8860 9188
Representative’s email address angela@tlc.com.au
Business CIO number M0043782
Business Credit Representative number Individual Credit Representative Number 507262 475029

The Licensee (and our credit representative) provides credit services in relation to unsecured personal loans which are entered into with panel lenders.

The maximum amount that you will need to pay to us for our services is $1,500, which is made up of the items below.

The following fees are payable by you to us for the credit assistance services we provide.

Fees payable by You to Us Service Fee
Credit Assistance Fee Fee if you agree for us to help you and you go through to loan settlement If we assist you to gain the agreed loan to unconditional approval and you choose not to proceed to settlement or if we are unable to assist you The maximum fee is $1,500 payable on settlement.The exact amount of this fee will be disclosed to you within the lender’s contract. $0

If you have any questions about the above and the fees and commissions involved in this quote, please feel free to contact us using the contact details contained on the front page.

What do we need to do before giving you cred it assistance?

If you have any questions about the above and the fees and commissions involved in this quote, please feel free to contact us using the contact details contained on the front page.

Before we provide credit assistance to you, we assess whether the particular loan is suitable for you. To do this, we need to make reasonable inquiries and verify that:

  • The loan will meet your requirements and objectives; and
  • you can meet the proposed repayments.

We won’t be able to give you credit assistance if our assessment shows that:

  • you won’t be able to meet the proposed repayments without substantial hardship; or
  • the loan won’t meet your requirements or objectives.

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of information. It is therefore very important that the information you provide to us is accurate.

RateSetter’s Credit Guide/Quote

Click here to read the RateSetter’s Credit Guide/Quote